If you read MOGS website you get a secure sense that their customer service is going to be top notch. This is a case, however, of saying one thing and delivering a totally different product. MOGS is quick to confirm your order, I will give them that. They also stay in touch with you for the first 48 hours, after that you are in the rabbit hole and will not hear from them pretty much at all. If you do have an issue or something you want to question...don't even bother sending an email to the reply addresses they give you in your initial correspondence with them. I sent several emails, none of which was ever answered. This is enough right there to totally blow their claims of superior customer service out of the water. Since my emails were being totally ignore, I logged into live chat. The rep on live chat understood what I wanted and changed my order with no problems (as far as I know). There was no friendliness or appreciativeness of you as a customer who just forked over a bunch of hard earned "real" wages to buy something from their website. The conversations with the customer service reps at MOGS are quite abrupt and scarce on details. Do they deliver on their promises? Most likely, my order is still in process. There is nothing horrible about MOGS or doing business with them, other than sort of being ignored and talked down to as a customer. It's not a great way to earn customer loyalty, but they won't stiff and leave you high and dry either. Bottom line: Their claims of superior customer service are highly overrated. I would rate MOGS customer service as substantially below average and I think their CSRs could benefit from some actual customer service training. Their website is fun and has some fun things to sort through and read. They handle things efficiently on the front end of your order.