Several unique terms and phrases describe the features of services we review on this site, some easier to grasp than others. This list briefly defines terms relevant to MMORPG Services.

Ratings

Ease of Use

A massive multiplayer online role-playing game (MMORPG) service should be easy to use providing a number of different delivery methods, various payment methods and a search function that will help you find the products you want.

Feature Set

We ranked the MMORPG services according to the number and practicality of the features they offer, which may include low price guarantee, order tracking, refunds and more.

Transactions

A breakdown of the purchasing and selling options offered by the site, including items you can buy, sell, trade or rent on the site. We also took into consideration promptness and overall satisfaction with the delivery of the product.

Pricing

We graded the MMORPG services on their prices compared to the competition and if their prices are the same across servers and whether their prices remain stable or fluctuate.

Game Selection

This section indicates the games for which each MMORPG service provides digital goods and accounts. The games that we looked for included: Anarchy Online, City of Heroes, City of Villains, Dark Age of Camelot, Diablo II, Eve Online, Everquest, Everquest II, Final Fantasy XI, Guild Wars, Lineage 2, Ragnarok, Second Life, Star Wars Galaxies, The Matrix Online, Ultima Online, World of Warcraft (US) and World of Warcraft (Euro).

Consumer Can Buy

Currency

You can purchase digital currency through the site for use in the game.

Accounts

You can buy game accounts through this site.

Items

You can purchase digital goods like weapons or armor that you can use during the game through this service.

Power Leveling

You can pay to have your online character's level increased, to save the time it would take to obtain that level through playing.

Gift Certificates/Vouchers

The site offers gift certificates that you can use towards any purchase from the MMORGP service-the perfect gift for the online gamer.

Consumer Can Sell

Currency

You can sell currency on the site for real U.S. dollars.

Items

You can sell items like weapons or armor for real U.S. dollars.

Features

Get Qoutes

The service will give you an estimate of the worth of your goods so you can decide if you want to sell them or not.

Live Chat

A feature that allows you to connect to a customer support representative in an online conversation in a personal chat room.

Phone Support

You can contact customer service by phone if you have any questions or concerns.

eMail Support

You can contact customer service by email with any queries.

FAQ Section

The service has a section with Frequently Asked Questions-a good place to start if you have a question.

Phone Verification

This is an anti-fraud measure. The company will call you after you make an order to verify that you actually placed the order. Some services only call if there is a problem and others always call first-time customers.

Order Tracking

You can see the status of your order and get an estimated time of when it will arrive.

Low Price Guarantee

The MMORPG guarantees the best price and will match any competitor's price.

Refunds

The company will give refunds for transactions that didn't go through or because they were unable to fulfill their end of the deal.

Mutliple Langauges

The service can be viewed in more than one language.

Delivery

Lists Average Delivery Time

The service posts an estimated time that it will take to deliver your purchase so you will know if they can meet your needs.

24/7 Service

The company operates and delivers at all times of the day and all days of the week. Expect some exceptions with major holidays.

Schedule Pick up Time

You can schedule a time to meet someone from the MMORPG service in game and pick up your purchase virtually.

Promise Instant Pickup

The company promises to deliver your goods immediately upon purchase if you are available to pick them up. Some factors may delay the delivery time like long server queues, server downtime, and payment processing problems.

Contact Methods

In-Game

The service uses the player interaction chat to contact you while in the game and deliver your goods.

Instant Messenger

You are given an IM user name to send messages while you're in the game so you can make arrangements and collect your products.

Email

The company will send you an email confirmation for your order and include updates for your order status.

Payment Methods

Paypal

The company accepts payment through paypal.

Echeck

You can use an echeck to pay for your goods.

Credit Card

The service accepts all major credit cards.

Check or Money order

You can use a personal check or a money order to pay for your products.

Wire Transfers

You can wire your payment directly to the company.

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