IGE Reviewer's Comments
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IGE operates the world's largest secure network for buying, selling and trading of game currency in massive multiplayer online role-playing games (MMORPGs). Unfortunately, being the biggest does not guarantee customer satisfaction. Over time, user complaints have increased, and include problems with low or no inventory, lengthy delivery delays and lack of personal customer service.
IGE Screenshots. Click to Enlarge
Ease of Use:
To make it easy, you can make purchases through IGE without registering. However, if you do choose to register, you'll get extra options like self-scheduled delivery times, eligibility for prize drawings and earn MyIGE points that you can exchange for bonuses and discounts.
Feature Set:
IGE is available in seven different languages and you can convert a price into eight different currencies-the site will cater to almost anyone.
They support many popular games including City of Heroes, Dark Age of Camelot, Guild Wars, Star Wars Galaxies, Eve, Ultima and Anarchy.
You can track your order using one of three different methods, through a cookie, through the transaction number that you receive by email after you make a purchase or through your IGE account if you were logged in at the time of purchase. This makes it easy to estimate when you will receive your order.
This service provides free estimates on the value of your products so you can determine if it's worth your time to try and sell some of your gaming goods. You'll have all of the information you need to buy, sell or trade virtual items.
Transactions:
Through IGE you may buy currency, items and accounts. If you opt to buy an account, you will be sent to accounts.com. At this time World of Warcraft US, World of Warcraft EU, Fantasy XI and Everquest accounts were available. You may also sell currency, but must negotiate your transaction by email with IGE representatives.
You can use a variety of payment options including Paypal, credit card, personal check, money order and even wire transfers. Choose the one that is most convenient for you.
Pricing:
The prices on IGE are very consistent across servers and factions. They are not the lowest priced on the market, but when you take into consideration all of the extra work and effort it takes to provide the best service, it's worth the money.
The currency exchange rates are consistent day after day, we check three weeks in a row and their exchange rates remained consistent. They also offer 24-hour price protection and offer comparable price matching.
IGE does offer refunds, but only to those who for some reason did not or could not receive their purchase.
Game Selection:
You'll find exchange services for many of the world's most popular MMORPGs, including Lineage II, Final Fantasy XI, EverQuest, World of Warcraft and more.
Customer Service & Reliability:
IGE receives the lowest possible score for reliability and customer service due not only to the number of complaints received, but the types of complaints like lack of response to customers who had made purchases and not received their items after several weeks.
Summary:
IGE is experiencing significant customer service problems which must be solved before this MMORPG can be recommended despite its adequate game coverage and transaction structure.
©2008 TopTenREVIEWS, Inc.
